Terms of service

These Terms of Service govern your use of the Neil Parker online store at neil-parker.com and any purchase you make with us. By browsing our store or placing an order, you agree to these terms in full. Please read them carefully before completing a purchase.

1. About Neil Parker

Neil Parker is a small, independent leather workshop. Our store sells a finite collection of leather goods while stocks last. All products are handcrafted in limited quantities and will not be reproduced once sold. This means availability is not guaranteed, and we encourage you to complete your purchase promptly if you find something you love.

2. Eligibility

To place an order with Neil Parker, you must be at least 18 years of age, or have the permission of a parent or legal guardian. By submitting an order, you confirm that you are legally capable of entering into a binding contract and that all information you provide to us is accurate and complete. Our store is available to customers in the United States and Canada. We do not currently accept orders from other regions.

3. Orders and Acceptance

Browsing our store and adding items to your cart does not constitute a binding order. An order is placed when you submit your payment details and click to confirm your purchase. Once your order has been received, we will send you an order confirmation by email. This confirmation is an acknowledgement that we have received your order — it is not an acceptance of it.

A binding contract between you and Neil Parker is formed only when we dispatch your order and send you a dispatch confirmation. We reserve the right to decline or cancel any order at our discretion, including in circumstances where:

• An item has sold out or is no longer available after your order was placed;
• A pricing or product description error is identified;
• We are unable to verify your payment or billing details;
• An order appears to be fraudulent or placed in breach of these terms.

If we cancel your order, we will notify you promptly and issue a full refund to your original payment method. You will not be charged for any item that we are unable to fulfill.

4. Pricing and Payment

All prices on the Neil Parker store are displayed in US dollars (USD). Customers in Canada may see prices in Canadian dollars (CAD) where available. Any applicable sales tax is calculated and shown at checkout before you confirm your order.

We accept all major payment methods available through our secure checkout. Payment is taken at the time of placing your order. We take reasonable care to ensure that all prices shown are accurate; however, if a pricing error is discovered after your order is placed, we will contact you with the correct price and give you the option to confirm your order at the correct price or receive a full refund.

Where multi-buy discounts are available, these will be applied automatically in your cart — no discount codes are required. The discount will be clearly reflected in your order total before you confirm payment.

5. Shipping and Delivery

Neil Parker ships to addresses in the United States and Canada. Delivery estimates and available shipping options are shown at checkout. While we aim to dispatch all orders promptly, delivery timescales are estimates only and cannot be guaranteed. We are not responsible for delays caused by couriers or circumstances outside our control.

Under normal circumstances no additional fees are charged on delivery within the United States and Canada. If customs duties or import charges apply to a shipment in exceptional cases, they remain the responsibility of the customer.

6. Intellectual Property

All content on the Neil Parker store — including but not limited to product photographs, descriptions, branding, logo, graphics, and written copy — is the intellectual property of Neil Parker or its licensors and is protected by applicable copyright and trademark law. You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our prior written permission. Personal, non-commercial use is permitted provided you do not alter the content or remove any attribution.

7. Prohibited Use

When using the Neil Parker store, you agree not to:

• Use the store for any unlawful purpose or in violation of any applicable law or regulation;
• Submit false, misleading, or fraudulent information in connection with an order;
• Attempt to gain unauthorized access to any part of our website or systems;
• Use automated tools, bots, or scrapers to extract data from our store without our permission;
• Engage in any conduct that disrupts or impairs the normal operation of our website;
• Infringe the intellectual property rights of Neil Parker or any third party.

We reserve the right to cancel orders, restrict access, or take any other action we reasonably consider appropriate if we believe you have breached these prohibitions.

8. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law — including your rights under applicable consumer protection laws.

Subject to the above, Neil Parker's total liability to you arising out of or in connection with your use of our store or any order placed shall not exceed the price paid by you for the item or items in question. We are not liable for any indirect, consequential, or incidental losses, including loss of profit or loss of data, arising out of your use of our store.

We make every effort to ensure that product descriptions and images are accurate, but minor variations in color or finish may occur due to the nature of handcrafted leather goods and differences in screen display. These do not constitute a defect.

9. Consumer Rights

These terms do not affect your statutory rights as a consumer. If you receive an item that is faulty, not as described, or not fit for purpose, you are entitled to a remedy in accordance with your applicable consumer rights legislation. To raise a concern about an order, please get in touch via our contact page.

10. Governing Law

These terms and any dispute arising from them are governed by the laws of the country where Neil Parker is established, without prejudice to any mandatory consumer protection rights afforded to you under the laws of your state or province. Nothing in this clause prevents you from relying on the consumer rights available to you where you live.

11. Changes to These Terms

We reserve the right to update or amend these Terms of Service at any time. Any changes will take effect from the date they are published on this page. Your continued use of the store after changes are posted constitutes your acceptance of the updated terms. We recommend checking this page periodically.

12. Contact Us

If you have any questions about these Terms of Service, need help with an order, or wish to raise a concern, please reach out to us via our contact page. We aim to respond to all inquiries as promptly as possible.

Thank you for shopping with Neil Parker. We are proud of every piece we have made, and we hope you treasure yours.