FAQ

Welcome to Our FAQ Page

At Neil Parker, I understand that you might have a few questions, and I’m here to help. Below you’ll find answers to some of the most common questions I receive. If you don’t find what you’re looking for, feel free to reach out to me directly!

1. How long will it take to receive my order?

Since each bag is made with love and care, please allow 3-4 business days for processing. After your bag has been carefully crafted and inspected, it will be shipped directly to you. Delivery typically takes in total 5- 8 business days depending on your location.

2. Do you offer free shipping?

Yes, I’m happy to offer free shipping on all orders across the US and Canada. It’s my way of thanking you for choosing Neil Parker and supporting my small business.

3. Can I track my order?

Absolutely! As soon as your bag is on its way, you’ll receive a confirmation email with a tracking number. This will allow you to follow your bag’s journey from my workshop to your door.

4. What is your return policy?

Your satisfaction is my top priority. If for any reason you’re not completely happy with your purchase, you can return your bag within 30 days of receiving it. The bag must be unused and in its original packaging. Please visit our Refund Policy page for more details, or contact me at team@neil-parker.com to start the return process.

5. Do you ship internationally?

Right now I ship to the United States and Canada only, always with free tracked delivery. If you’re outside the US and Canada and would love one of my bags, send me a message at team@neil-parker.com and I’ll see what I can do.

6. How should I care for my leather bag?

Leather is a beautiful, natural material that gets better with age. To keep your bag looking its best:

  • Condition: Use a leather conditioner every few months to maintain its suppleness.
  • Storage: Store your bag in a cool, dry place, away from direct sunlight.
  • Cleaning: Wipe it down with a soft, damp cloth if needed. Avoid using harsh chemicals or soaking the leather. If you have any specific questions about caring for your bag, I’m happy to help—just send me a message!

7. Can I customize a bag?

I love working with customers to create something truly special. If you have a specific idea or would like a custom bag, please contact me at team@neil-parker.com and we can discuss the possibilities. I’ll do my best to bring your vision to life!

8. What payment methods do you accept?

I accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay and Visa.